Shipping and returns.

Printed after you order

So North West Clothing products are custom-made and printed on demand by our print partner. Because each item is created after you place your order, allow processing time before shipment.

Processing time

2 to 7 business days. Most orders are produced and shipped within 3 to 5 business days.

Shipping time

Orders ship to the United States and Canada. Once shipped, delivery within the United States typically takes 3 to 8 business days. Orders to Canada may take 7 to 20 business days depending on destination and customs processing.

Shipping and any tax are shown at checkout before you pay.

Tracking

You will receive a shipping confirmation email with a tracking number once your order has been dispatched.

Carriers and delays

We are not responsible for delays caused by shipping carriers, customs processing, or incorrect addresses provided at checkout. If your package is lost in transit, contact us at support@sonorthwestclothing.com and we will work with our fulfillment partner to resolve the issue.

Damaged, misprinted, or wrong items

If your order arrives damaged, misprinted, or is not what you ordered, email support@sonorthwestclothing.com with your order number and photos of the item and the packaging. We will work with our print partner to make it right.

Sizing and changes

Every piece is made to order, so check the size list and fit note on the product page before you buy, and ask us for measurements if you are between sizes. Need to change a size or an address after ordering? Email support@sonorthwestclothing.com right away with your order number. Pieces go to print quickly, and changes are only possible before production starts.

Questions

For anything about your shipment, contact us at support@sonorthwestclothing.com.